We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility. To be eligible for a return, your item must be unused, in its original packaging, and you must have proof of purchase.
Non-returnable items. Beds and lifts (including hospital beds and patient lifts) are not eligible for return.
Restocking fee. A 20% restocking fee applies to all other returned items.
How to start a return. Email contactus@medsupplynow.com or call 1-877-861-8000 (Mon-Fri, 9 AM-6 PM PT; closed weekends). If your return is accepted, we will send instructions. Items sent back without requesting a return first will not be accepted.
Damages and issues. Inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect.
Exchanges. We process returns rather than direct exchanges. Return the original item (once accepted) and place a new order if you need something different.
Refunds. After we receive and inspect your return, we will let you know if the refund is approved. Approved refunds go to your original payment method; your bank or card issuer may take additional time to post the credit.
For full details, see our Refund policy.
Questions? contactus@medsupplynow.com · 1-877-861-8000