1-877-861-8000
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Kinetec: frequently asked questions
Who makes the Kinetec products you sell?
Products on this page are listed under the vendor name Kinetec. Each listing shows the model name, and many also show a model or part number.
Which Kinetec product types do you carry?
This page lists knee, ankle, elbow, and hand-and-wrist continuous-passive-motion machines. The range changes over time, so use the product type buttons on the page to narrow the list.
Can I return Kinetec products?
Returns follow the product category, not the brand. Hospital beds and patient, pool, bath and vehicle lifts are not returnable. Other items can be returned within 30 days, less a 20% restocking fee. If you are not sure which rule covers an item, call 1-877-861-8000 before you order.
Do Kinetec products ship free?
Yes. All US orders ship free with US Economy shipping. Other shipping options and their rates are shown at checkout.
How can I get help choosing a Kinetec product?
Call 1-877-861-8000, Monday to Friday, 9 AM to 6 PM Pacific, or email contactus@medsupplynow.com. Have the Kinetec model name or part number ready if you are matching an existing item.
More questions? Call 1-877-861-8000 (Mon-Fri, 9 AM-6 PM PT) or see our FAQ.