Find quick answers about ordering, shipping, returns and choosing equipment below. Can't find what you need? Call 1-877-861-8000 (Monday-Friday, 9 AM-6 PM Pacific) or email contactus@medsupplynow.com.
Ordering & Payment
How do I place an order?
Add the items you want to your cart and go to checkout. You will see shipping options and the order total before you pay. If you would rather have help, call us at 1-877-861-8000 during business hours.
What payment methods do you accept?
Accepted payment methods are shown at checkout. Shop Pay, Apple Pay and Google Pay are available on supported devices and browsers, along with major credit cards.
Is it safe to pay on your website?
Yes. Checkout is hosted by Shopify, and payment details are encrypted. We never see or store your full card number.
Can I change or cancel my order?
Contact us as soon as possible at 1-877-861-8000 or contactus@medsupplynow.com with your order number. If the order has not shipped yet, we will do our best to update or cancel it. Once an order ships, our returns policy applies.
Do you sell to facilities, clinics and businesses?
Yes. If you are buying for a facility or need several units, call or email us and we can help with product selection and quantities.
Shipping
Do you offer free shipping?
Yes. Orders to US addresses of $50 or more qualify for free Economy shipping. Faster options, where available, are shown at checkout.
Where do you ship?
We ship throughout the United States. Shipping options and rates for your address are calculated at checkout.
How do I track my order?
When your order ships, you will receive an email with tracking information. You can also check your order status by signing in to your account. If you need help, contact us with your order number.
How are large items like beds and lifts delivered?
Large equipment usually ships by freight or in several boxes and may need assembly. Check the product page for details, and please inspect every box when it arrives and note any visible damage before signing.
What if my order arrives damaged or incorrect?
Contact us right away at 1-877-861-8000 or contactus@medsupplynow.com. Please keep the packaging and take photos of any damage so we can help resolve it quickly.
Returns & Exchanges
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused, in their original packaging and with proof of purchase. See the full returns policy.
Which items can't be returned?
Hospital beds and patient lifts cannot be returned. Please contact us before ordering if you have questions about size, fit or compatibility.
Is there a restocking fee?
Yes. A 20% restocking fee applies to all returns of eligible items.
How do I start a return?
Email contactus@medsupplynow.com or call 1-877-861-8000 before sending anything back. If your return is accepted, we will send instructions. Items returned without approval cannot be accepted.
Do you offer exchanges?
We process returns rather than direct exchanges. Once your return is accepted, you can place a new order for the item you need.
Products & Sizing
How do I choose the right size?
Start with the measurements and weight capacity on the product page, and compare them to the user's height, weight and the space where the product will be used. Our Buyer's Guides explain what to measure. For fit or medical suitability, please check with a physician or therapist.
Do I need a prescription?
Some products, such as CPAP and BiPAP machines, require a valid prescription where applicable. The product page will tell you if a prescription is needed.
Can you help me find a replacement part or accessory?
Yes. Send us the brand, model number and a photo of the nameplate if you have one, and we will help you find the matching part.
Do products come with a warranty?
Many products include a manufacturer's warranty. Coverage and length vary by brand and model, so check the product page or contact us for details on a specific item.
Lifts & Beds
What's the difference between a full-body lift and a sit-to-stand lift?
A full-body lift raises a person in a sling from a bed, chair or the floor. A sit-to-stand lift is designed for people who can bear some of their own weight and help with the transfer. A therapist or nurse can advise which type suits the person you care for.
Do patient lifts include a sling?
It depends on the model. Many lifts are sold without a sling, and slings must match the lift's attachment style. Check the product page, or browse lift slings and accessories.
What's the difference between a semi-electric and a full-electric hospital bed?
On a semi-electric bed, the head and foot sections move with a hand control, but the bed height is adjusted with a hand crank. On a full-electric bed, the head, foot and height are all motorized. Read our guide on choosing a home care bed.
Do hospital beds include a mattress and rails?
Not always. Many beds are sold as a frame only, with the mattress and rails sold separately. The product page lists what is included. You can find matching mattresses and bed accessories on our site.
Can I return a hospital bed or patient lift?
No. Hospital beds and patient lifts are not returnable, so we're happy to help you confirm the model, size and accessories before you order.
Account & Contact
How do I see my order history?
Sign in to your account from the account icon at the top of the site to see past orders and their status. If you have trouble signing in, contact us and we can look up an order for you.
How can I contact you?
Call 1-877-861-8000 Monday-Friday, 9 AM-6 PM Pacific, or email contactus@medsupplynow.com. You can also use our contact page.
Where are you located?
Medical Supplies Now is based at 5344 Lindbergh Lane, Bell, CA 90201. We are an online store and ship orders nationwide.
Still have questions?
We are happy to help. Call 1-877-861-8000 or email contactus@medsupplynow.com and we will get back to you.