Mon-Fri, 9 AM-6 PM PT
Lumex: frequently asked questions
Who makes the Lumex products you sell?
Products on this page are listed under the vendor name Lumex. Each listing shows the model name, and many also show a model or part number.
Which Lumex product types do you carry?
This page lists raised toilet seats, bath and transfer benches, a shower transport chair, rollators and a walker basket. The range changes over time, so use the product type buttons on the page to narrow the list.
Can I return Lumex products?
Returns follow the product category, not the brand. Hospital beds and patient, pool, bath and vehicle lifts are not returnable. Other items can be returned within 30 days, less a 20% restocking fee. If you are not sure which rule covers an item, call 1-877-861-8000 before you order.
Do Lumex products ship free?
Yes. US orders of $50 or more ship free. Other shipping options and their rates are shown at checkout.
How can I get help choosing a Lumex product?
Call 1-877-861-8000, Monday to Friday, 9 AM to 6 PM Pacific, or email contactus@medsupplynow.com. Have the Lumex model name or part number ready if you are matching an existing item.
More questions? Call 1-877-861-8000 (Mon-Fri, 9 AM-6 PM PT) or see our FAQ.