Mon-Fri, 9 AM-6 PM PT
Bauerfeind: frequently asked questions
Who makes the Bauerfeind products you sell?
Products on this page are listed under the vendor name Bauerfeind. Each listing shows the model name, and many also show a model or part number.
Which Bauerfeind product types do you carry?
This page lists GenuTrain, GenuTrain A3 and GenuTrain P3 knee supports, MalleoTrain ankle support and SacroLoc back braces. The range changes over time, so use the product type buttons on the page to narrow the list.
Can I return Bauerfeind products?
Returns follow the product category, not the brand. Hospital beds and patient, pool, bath and vehicle lifts are not returnable. Other items can be returned within 30 days, less a 20% restocking fee. If you are not sure which rule covers an item, call 1-877-861-8000 before you order.
Do Bauerfeind products ship free?
Yes. US orders of $50 or more ship free. Other shipping options and their rates are shown at checkout.
How can I get help choosing a Bauerfeind product?
Call 1-877-861-8000, Monday to Friday, 9 AM to 6 PM Pacific, or email contactus@medsupplynow.com. Have the Bauerfeind model name or part number ready if you are matching an existing item.
More questions? Call 1-877-861-8000 (Mon-Fri, 9 AM-6 PM PT) or see our FAQ.